Frequently asked questions
Quick answers to help you choose your roofing materials and plan your order.
Should I choose a ready-made kit or use the kit builder?
A ready-made kit lets you choose from listed sizes and trim finishes. The kit builder takes you through options for your selected roofing system. Check the contents, roof layout and measurements before ordering.
Which roofing systems can I build a kit for?
Our selection page links to ClassicBond, ProGRP, Flexitec and Resitrix builders, with expandable information about each system.
Is the membrane size the same as my roof size?
For the garden-building kits, the stated dimensions are the membrane size, not the finished roof size. Allow for edge overlaps and roof details; the finished roof must be smaller than the membrane. Check the sizing information for the exact kit you choose.
What is included in a roofing kit?
Contents vary by system and kit size. Read the included-components list on the product page or review the builder's kit contents before ordering. Do not assume decking or insulation is included unless explicitly listed.
Where can I find installation guidance?
Our Training Videos page includes ClassicBond installation guidance. Choose guidance relevant to your exact system and roof details, and follow the manufacturer's instructions for the products supplied.
How is my order delivered?
Orders are shipped directly from our supplier, subject to availability and delivery location. Orders may arrive in separate consignments. Large or palletised deliveries are normally kerbside.
How much is delivery?
Delivery charges depend on the products and destination. Mixed orders use one charge at the highest applicable rate. Check our delivery information for rates and arrangements for remote locations, restricted access and skylights.
When should I book installation?
Wait until all your materials have arrived and been checked before booking installation. Delivery dates are estimates unless expressly agreed otherwise; made-to-order products and skylights have individual lead times.
What if my order is damaged, incorrect or missing items?
Email sales@flatroofingonline.com promptly with your order number, a description of the problem and photographs where available. Record visible delivery damage with the courier where practical. See our refund policy for full details.
Can I change, cancel or return an order?
For an order amendment, email sales@flatroofingonline.com promptly. We will check whether cutting, manufacture or dispatch has begun. Cancellation and return options depend on the goods and whether the purchase is a consumer or business order. Read the full policy before ordering or returning goods.